MEET THE TEAM

Rollie has been a part of the vision, decision-making, and growth even before the birth of My Solution Services, Inc. As the husband, partner, first supporter, and biggest fan of Frances, he has been there in the background all along. Rollie officially joined the team in the summer of 2019 as a full-time active partner, VP, and CFO. Rollie even changes the toilet paper, empties the trash, mops the floor and vacuums – now THAT’s a servant’s heart! He has been running businesses since he was a young boy at his father's self own gas station, working when not at school. And then again in the late ’70s running his father's successful automotive shop. He has studied architecture, designed and set up stores and has owned several businesses for 15 years, so he brings a wealth of knowledge, experience, skills, patience and a gentle spirit to MSS. His love of numbers and attention to detail gives him the title of CFO - which is awesome, cause Frances doesn't like doing that part of the business! He retired in July of 2019 from his 20 year career with the city to bring all of his mad skills of entrepreneurship, love of numbers, gentle spirit, and his huge grin to form this incredible husband and wife team of 40 years to serve and support mental health professionals around the world. He is passionate and will always go the extra mile. When Rollie is not working, he and Frances hang out on FaceTime with their granddaughter Lilly Mae who lives in Germany, they love traveling (to Germany to see Lilly Mae) or relaxing at home with their 2 rescue furs – Roxie, and Chloe! He semi-shares Frances' passion and love for gardening and they enjoy having folks over for fun to share the wealth. He is also a huge NASCAR fan!

Leslie’s dedication is stellar. She has a heart to serve and with her attention to detail and follow through, she is a huge asset to our team. Her exceptional 20-year track record of customer feedback and customer success. Leslie joined us in December of 2022, but she has had the pleasure of working directly with Frances and her team for 5 years and is delighted to become a part of serving mental health clinicians. She is ready to make an immediate positive impact with the help and collaboration of the team. Leslie studied Information Systems at San Diego State University for her Bachelor’s degree, graduating Magna Cum Laude, at the top of her class. She has experience with website design, iPhone/iPad repairs, technical troubleshooting, and business management. In her more recent position, she was responsible for managing the highest-paying customers, government relations, health agreements, commissions, and implementations. Leslie has traveled to over 15 different countries and has dual US and Italian citizenship. In her free time, Leslie loves to go for a hike, to the beach and loves to travel.

Sarah has the natural ability to connect to people, listen, assess their needs, and make sure they are well cared for. She is fun yet brings a professional spirit to all she does and has successfully brought her professional skills and is a great asset to our team. Supervisor and Management roles in her history have made for handling of large and busy clients. Her past responsibilities include overseeing call centers, training new employees, assembling training materials, developing policies and procedures, all while providing superior Customer Service. Her mad skills and experience has allowed her to become a diplomatic problem solver, to find the best solution for all parties involved while balancing sensitivity and understanding to those who are struggling. She enjoys studying Tudor history and world literature (especially poetry). She also loves to go camping in her off-time and is a big fan of the NBA (Gooo Lakers) . Her favorite thing to do to relax is to hang out with her dog Dodger, “watch a game” or “read a good book.” We are fortunate to have Sarah on the team ! Sarah is HIPAA Certified!

Mark is a business administration professional with over 10 years experience. In addition, he possess 2 years of experience in Social Service, Case Management, Managed Care, and Behavioral Health. He is working toward his BA in Healthcare Administration with an expected graduation in 2024. One of his personal passions is fitness and wellness. Mark has many credentials demonstrating his commitment to staying up-to-date with the latest research in the fitness industry. He has participated in many community-based conferences surrounding HIV/AIDS awareness in the LGBTQ + community. Coming from the East Coast to California to expand his knowledge and experience in the field and community-based organizations that address housing insecurity in So Cal of underserved populations. This passion gives him meaningful impact on the lives of those he serves, as well as broaden his understanding of the healthcare landscape. His decision to transplant demonstrates his desire to gain experience and knowledge in the field while contributing to changing the social determinants of health.